Privacy Policy | Freight Forwarding Services Australia

Website: https://freightservices.com.au/
Website operator: CargoMaster Pty Ltd
ABN: 921 5888 7435
Effective date: 17 October 2026
Last updated: 17 October 2026

1. Introduction and Scope

CargoMaster Pty Ltd (referred to in this Privacy Policy as “CargoMaster”, “we”, “us” or “our”) owns and operates the website freightservices.com.au (the “Website”).

CargoMaster respects the privacy of individuals and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

This Privacy Policy explains how we collect, hold, use, disclose, protect, access, correct and otherwise manage personal information obtained through the Website and in connection with enquiries about our freight forwarding, shipping, logistics and related services.

This Policy should be read together with our Website Terms of Use and any applicable quotation, service agreement, shipping documentation or other contractual terms.

2. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name, job title and business name.
  • Postal address, delivery address, email address and telephone number.
  • Information submitted through contact forms, quotation requests, customer enquiries and other communications.
  • Details relating to requested freight services, including cargo descriptions, collection and delivery details, shipment requirements and relevant commercial information.
  • Information reasonably required to arrange or administer transport, freight forwarding, customs clearance, international shipping or associated services.
  • Billing, invoicing and payment-related information where relevant.
  • Preferences, feedback, survey responses and marketing preferences.
  • Records of communications between you and CargoMaster.
  • Technical information, including IP address, browser type, device information, referring website, pages visited, access dates and times, and other website usage information.

We will only collect sensitive information where permitted by law and where it is reasonably necessary for our functions or activities, or where another lawful basis applies.

Please do not submit sensitive personal information or confidential documents through a general website form unless they are reasonably required for your enquiry or we have advised you how to provide them appropriately.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Complete a website contact form or request a freight quotation.
  • Email or telephone CargoMaster.
  • Request information about shipping, freight forwarding or logistics services.
  • Enter into, or seek to enter into, a commercial or service arrangement with us.
  • Provide shipping instructions, consignment information or related documentation.
  • Subscribe to communications or otherwise interact with our Website.

We may also receive personal information from your employer, an authorised representative, a customer, a supplier, a transport provider or another party involved in arranging or delivering a requested service, where permitted by law.

Technical information may be collected automatically through website hosting systems, server logs, cookies and similar technologies, depending on the Website’s actual configuration.

Where personal information is required to respond to an enquiry, prepare a quotation or arrange a requested service, failure to provide that information may prevent or limit our ability to assist you.

Where practicable and appropriate, you may make general enquiries without identifying yourself. However, identification may be necessary when obtaining a personalised quotation, arranging transport, verifying authority or meeting legal or regulatory requirements.

4. How We Use Personal Information

CargoMaster may use personal information for purposes including:

  • Responding to enquiries and requests for quotations.
  • Assessing freight requirements and providing relevant service information.
  • Arranging, coordinating and administering freight forwarding, transport, shipping and logistics services.
  • Communicating with customers, suppliers, carriers, customs brokers and other service providers involved in a shipment.
  • Preparing commercial documents, invoices, shipping instructions and related records.
  • Meeting applicable customs, border, security, taxation, accounting and other legal or regulatory requirements.
  • Maintaining business records and managing customer relationships.
  • Operating, maintaining, securing and improving the Website.
  • Analysing Website performance and usage where appropriate.
  • Detecting and investigating suspected fraud, misuse, security incidents or unlawful activity.
  • Managing complaints, disputes, claims and legal proceedings.
  • Sending relevant service updates, business communications or marketing material where permitted by law.

We will not use personal information for an unrelated purpose unless the use is permitted by law or we have obtained any consent required by law.

5. Disclosure of Personal Information

CargoMaster does not sell personal information as a commercial mailing list.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Policy, where you have consented, or where disclosure is otherwise permitted or required by law.

Depending on the services requested, recipients may include:

  • Freight forwarders, shipping lines, airlines and transport operators.
  • Customs brokers, cargo handlers, warehouses and delivery providers.
  • Overseas agents, destination partners and other logistics providers.
  • Government departments, customs authorities, border agencies and regulatory bodies.
  • Payment processors, banks, insurers and professional advisers.
  • Website hosting providers, IT support providers, cybersecurity providers and analytics services.
  • Email, communications, customer relationship management and business software providers.
  • Courts, law enforcement agencies, regulators and other parties where disclosure is legally required or authorised.

We take reasonable steps, where required by applicable law, to ensure that personal information disclosed to service providers is handled appropriately.

The particular recipients will depend on the nature and destination of a shipment, the services requested and the legal requirements that apply.

6. Overseas Disclosure

International freight forwarding may require personal information to be provided to overseas shipping agents, carriers, customs authorities, destination partners and other service providers.

As a result, personal information may be disclosed to recipients outside Australia, including in countries relevant to the origin, transit or destination of a shipment.

The countries involved will depend on the transaction and the services requested. It may not be practicable to identify every country in advance.

Where the Australian Privacy Principles apply, CargoMaster will take the steps required by applicable law in relation to overseas disclosures, including any applicable obligations concerning overseas recipients.

Overseas recipients may be subject to different privacy laws and standards from those applying in Australia. This does not remove any obligations CargoMaster has under applicable Australian law.

7. Website Analytics, Cookies and Similar Technologies

The Website and its hosting or technology providers may use cookies, server logs, analytics tools or similar technologies to support website operation, security, functionality and performance measurement.

Depending on the tools actually enabled, these technologies may collect information about browser settings, device characteristics, pages viewed, referral sources, session activity and general Website usage.

We may use this information to identify technical issues, understand how visitors use the Website, improve its content and functionality, and help protect against suspicious activity.

You can manage or disable certain cookies through your browser settings. However, blocking some cookies may affect Website functionality.

The use of cookies and analytics tools will depend on the Website’s actual configuration. This Policy should be updated if tracking technologies or third-party services are added, removed or materially changed.

8. Direct Marketing and Communications

CargoMaster may use your contact details to provide information about services, relevant business updates or promotional material where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe facility provided in the communication, where available, or by emailing info@freightservices.com.au.

We will take reasonable steps to action your request within the period required by applicable law.

Opting out of marketing does not prevent us from sending communications that are necessary to respond to an enquiry, administer an existing service, provide important shipment information or meet a legal obligation.

We will handle personal information used for direct marketing in accordance with applicable privacy and electronic communications laws.

9. Data Quality, Storage and Retention

CargoMaster takes reasonable steps, where required by law, to ensure that personal information it collects, uses and discloses is accurate, up to date, complete and relevant for its intended purpose.

Please notify us if your contact details or other information supplied to us changes or you believe information we hold is inaccurate.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, record keeping, dispute management, legal compliance and the establishment or defence of legal claims.

Retention periods may vary depending on the type of information, the nature of the transaction and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless retention is required or authorised by law or another applicable exception applies. Information may remain temporarily in routine backups or archival systems until those systems are securely overwritten or the information can otherwise be dealt with appropriately.

10. Security and Data Breaches

CargoMaster takes reasonable technical, organisational and administrative measures, appropriate to the circumstances, to protect personal information it holds from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, password protection, security monitoring, restricted access to business systems and appropriate arrangements with technology providers.

However, no website, electronic transmission, storage system or internet-connected service can be guaranteed to be completely secure. We cannot promise that the Website or information transmitted through it will be immune from every cyberattack, system failure, interception attempt or unauthorised act.

To the extent permitted by law, CargoMaster does not warrant uninterrupted Website availability or absolute security against all threats. Nothing in this Policy excludes obligations that cannot lawfully be excluded.

You should take reasonable care when sending confidential or commercially sensitive information electronically. Where appropriate, contact us to discuss a suitable method for transmitting sensitive documents.

If an eligible data breach occurs, CargoMaster will assess and respond to the incident and make any notifications required under applicable law, including the Notifiable Data Breaches scheme where applicable.

11. Your Responsibilities When Providing Information

When you submit personal information to CargoMaster, you should take reasonable steps to ensure that the information is accurate and that you are authorised to provide it.

If you provide personal information about another individual, you should ensure, where required by law, that you are authorised to do so and that the individual has been informed about the disclosure or has otherwise provided any necessary consent.

If you submit information on behalf of a business, employer, customer, consignee or other party, you are responsible for ensuring that you have the authority to provide that information for the relevant purpose.

Please do not submit another person’s personal information, confidential documents or commercially sensitive material unless it is reasonably necessary for your enquiry or requested service and you are authorised to provide it.

Nothing in this section transfers CargoMaster’s own legal responsibilities to you or limits any rights an individual has under applicable privacy law.

12. Unauthorised Use, Fraud and Protection of CargoMaster

CargoMaster may use, preserve or disclose relevant information where reasonably necessary and legally permitted to:

  • Investigate suspected fraud, impersonation, unlawful activity or misuse of the Website.
  • Protect the security, integrity and availability of the Website and associated systems.
  • Investigate unauthorised access, automated abuse or interference with our services.
  • Protect CargoMaster, its customers, suppliers, personnel or other persons from actual or reasonably suspected harm.
  • Enforce applicable Website Terms of Use or contractual rights.
  • Establish, exercise or defend legal claims.
  • Comply with a court order, lawful request, regulatory requirement or other legal obligation.

Any such handling or disclosure will be subject to applicable law. CargoMaster will not treat this clause as an unrestricted authority to disclose personal information.

13. Third-Party Websites and Services

The Website may contain links to third-party websites or use third-party services. These websites and services may have their own privacy policies, security arrangements and data collection practices.

CargoMaster does not control the privacy practices or security of independent third-party websites and is not responsible for their handling of personal information merely because a link appears on our Website.

You should review the relevant third party’s privacy policy before providing information directly to that party.

This provision does not exclude any responsibility CargoMaster may have under applicable law for its own conduct or for the handling of personal information by a service provider where the law makes CargoMaster responsible.

14. Accessing and Correcting Personal Information

Subject to applicable law, you may request access to personal information CargoMaster holds about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email info@freightservices.com.au with the subject line Privacy Access or Correction Request. Please describe the information concerned and the action you are requesting.

We may need to verify your identity or authority before providing access or making a correction. We will handle your request within the time and in the manner required by applicable law.

In some circumstances, the law permits or requires access to be refused or limited. If we refuse access or decline to make a requested correction, we will provide an explanation where required by law and advise you of any applicable complaint options.

We may retain copies of records where necessary for legal, regulatory, accounting, security or legitimate business record-keeping purposes, subject to applicable privacy requirements.

15. Privacy Complaints

If you believe CargoMaster has mishandled your personal information or breached an applicable privacy obligation, please contact us in writing at:

Email: info@freightservices.com.au
Subject: Privacy Complaint

Please include sufficient detail to help us understand the issue, including the information concerned and the outcome you are seeking. Avoid including unnecessary sensitive information in your initial complaint.

We will review the complaint and take reasonable steps to respond and investigate as appropriate.

16. Changes to This Privacy Policy

CargoMaster may update this Privacy Policy from time to time to reflect changes in applicable laws, business operations, Website functionality, technology or information-handling practices.

The current version will be published on the Website with its latest update date.

Where required by law, we will provide notice or obtain consent for changes affecting the collection, use or disclosure of personal information. Merely continuing to use the Website does not replace consent where consent is legally required.

We encourage visitors to review this Policy periodically.

17. Limitation of Liability and Legal Rights

This Privacy Policy describes how CargoMaster intends to manage personal information. It does not constitute a guarantee that every electronic transmission, website service, third-party system or online environment will be free from security risks or interruptions.

To the extent permitted by law, CargoMaster excludes liability for loss arising from circumstances beyond its reasonable control, including unauthorised third-party conduct, telecommunications failures, external cyber incidents or the independent privacy practices of third-party websites.

Any limitation or exclusion applies only to the extent legally permitted and is subject to any rights, guarantees, remedies or obligations that cannot lawfully be excluded or limited under applicable law, including the Australian Consumer Law and applicable privacy legislation.

Nothing in this Policy limits an individual’s rights under applicable privacy law, excuses CargoMaster from a non-excludable legal obligation, or prevents a regulator or court from exercising its lawful powers.

18. No Unauthorised Indemnity or Waiver of Privacy Rights

Nothing in this Privacy Policy requires an individual to indemnify CargoMaster merely because they exercise a privacy right, make a privacy complaint, request access to their information or seek a correction.

Where a separate agreement contains an indemnity or allocation of responsibility, that provision operates according to its terms and applicable law. It does not automatically override privacy legislation or create an unrestricted right to recover losses from an individual.

CargoMaster reserves all rights available under applicable law in relation to fraud, unlawful access, deliberate misuse of its systems, infringement of its rights or other actionable conduct. Any claim for loss or damages must have a lawful basis and be assessed according to the circumstances.

19. Contact Details

For questions about this Privacy Policy, access or correction requests, or privacy complaints, contact:

CargoMaster Pty Ltd
ABN: 921 5888 7435
Website: https://freightservices.com.au/
Email: info@freightservices.com.au
Telephone: 1300 767 136

Please mark written enquiries for the attention of the Privacy Officer.